Replacement and Refund Policy

Repalcement and Return Policy for Cross-Border E-Commerce - Women's Apparel

We strive to ensure that you are completely satisfied with your purchase of women's apparel from our cross-border e-commerce platform. Our Return and Exchange Policy is designed to provide you with a transparent and hassle-free experience. Please read the following policy carefully:

Eligibility for Returns and Exchanges:

• We accept returns and exchanges within [number of days] days from the date of delivery.
• Items must be unworn, in their original condition, and with all tags attached.

Initiating a Return or Exchange:

• To initiate a return or exchange, please contact our customer support team at [customer support email] within the specified timeframe.
• Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of your items.

 Exchange Process:

• If you opt for an exchange, we will process the exchange once the returned item is received and inspected.
• In case the requested exchange item is unavailable, we will issue a refund or provide alternative options.

Refund Process:

• Refunds will be processed within [number of days] days after receiving the returned items.
• Refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items:

• Some items, such as underwear or items specified as non-returnable, are not eligible for returns or exchanges for hygiene reasons.

Defective or Incorrect Items:

• If you receive a defective or incorrect item, please contact us immediately with photos of the item, and we will arrange for a replacement or refund.

 Cancelling an Order:

• Orders can be canceled within [number of hours] hours of purchase. After this period, the regular return policy applies.

 Custom Duties and Taxes:

• Customers are responsible for any customs duties or taxes incurred during the return shipping process.

 Contact Information:

• For any questions or concerns related to our Return and Exchange Policy, please contact our customer support team at [customer support email].

We appreciate your understanding and cooperation in adhering to our Return and Exchange Policy. Your satisfaction is our priority, and we are committed to providing you with a positive shopping experience.